Self-exclusion at 55rp
Self-exclusion is a voluntary, legally binding measure that restricts your access to 55rp gambling services for a defined period or indefinitely. It is designed to help you manage your gambling activity by blocking access to your account and preventing marketing communications from 55rp.
Initiating the Exclusion
You may initiate self-exclusion while logged into your account via Settings and Self-Exclusion, or you may request it through our Customer Care team. At initiation you select the exclusion duration. The chosen period cannot be altered during the active exclusion.
Effect and Scope
During the active exclusion, your 55rp account will be inaccessible to you. You will not be able to log in to the account, and promotional materials will be blocked. 55rp may implement additional measures to enforce the exclusion in compliance with applicable law and regulatory guidance. We may also advise you to arrange similar self-exclusion with other gambling operators to enhance protection.
Financial Considerations
If you wish to withdraw funds, you must request such withdrawal before the exclusion begins. Once the exclusion is active, no new withdrawal requests will be processed for the duration of the exclusion. Any withdrawal requests submitted before the start of self-exclusion will be completed in accordance with standard withdrawal terms.
Duration, Extensions and Reactivation
The exclusion lasts for the duration selected at initiation. You may request extensions to extend the exclusion for additional periods after the initial term. Extensions may be granted upon request to the Customer Care team. You may not revoke or modify the active exclusion during its term. After the exclusion ends, you may re-access 55rp by following the standard login process or by contacting Customer Care to reactivate your account.
Compliance, Circumvention and Liability
You must not attempt to bypass, circumvent, or create new accounts to defeat the exclusion measures. You are responsible for any actions taken to circumvent the self-exclusion and 55rp will take appropriate action to enforce the restriction. 55rp is not liable for gambling activity conducted during the exclusion period, or if the user attempts to circumvent the mechanism. The policy operates in addition to applicable Terms and Conditions.
Data, Privacy and Record Keeping
The self-exclusion decision and related data will be recorded in your account and processed in accordance with our Privacy Notice and applicable data protection laws. Records will be retained for the duration of the exclusion and for compliance with legal and regulatory obligations.
Amendments
55rp reserves the right to amend this Self-Exclusion policy. Notices of material changes will be communicated in accordance with applicable law and Terms and Conditions. Your continued use of the services after such changes constitutes acceptance unless you exercise termination rights provided by law.
Support and Contact
To initiate or extend self-exclusion or to discuss options, contact our Customer Care team via the in-platform Support portal. The team will verify your request and confirm the exclusion order through the support channel.
